Frequently Asked Questions
How to recover my password?
How to change email on the account?
To change your email address, please login to your account and submit a ticket. We can change the email address for you.
Where can I find my Key Password?
To access your Key Password, navigate to the Keys Section in your client interface. Look for the button labelled "SHOW SECRET" and click on it to reveal the secret part of your key.
Access ID: Key
Access Secret: Secret
How do I get the storage with Tebi?
To get started with Tebi, you first need to create an account.
Tebi | Sign
Up
Once you have an account, you can create a bucket to store your data. A bucket is like a folder that can hold any number of files, and you can create as many buckets as you need.
To access your bucket, you will need an access key. You can generate an access key in the "Access keys" section of your account dashboard. This key is like a username and password combined, and it allows you to authenticate with our system and access your bucket.
Once you have your access key, you can start uploading files to your bucket using supports3, FTP,FTPS. You can use our web interface, or you can use one of the many third-party tools or software that are compatible with our storage.
What are the terms of the Free Trial?
Our Free Trial period lasts for 14 days and includes generous allowances of 2TB of storage and 8TB of outgoing traffic. Take advantage of this opportunity to explore and experience our services.
Is credit card mandatory?
During the free trial, you don't have to enter your credit card information. After the trial ends, you can add your card information to continue using our service with Tebi Free Tier + Pay As You Go plan. It has no monthly fee and includes 25GB of storage and 250GB of traffic every month. As long as you stay within the monthly free limits, there will be no additional charges.
Do you have a CDN to serve the media files stored on a bucket?
Tebi system is geo-distributed, which means that your data is permanently stored in multiple regions, providing faster access to your files. Unlike a CDN, our system does not temporarily cache data. You can choose where to store your data, and we will serve it from the closest location to your users. Similarly, uploads are automatically directed to the nearest datacenter.
How do I connect to Tebi with an FTP gateway?
Tebi seamlessly supports both FTP and FTPS protocols, allowing you to integrate with any FTP client software of your choice, such as FileZilla or Cyberduck. Simply configure your preferred FTP software with the necessary credentials, and you're good to go. For detailed instructions refer to our guides.
Why can't I connect via FTP?
To troubleshoot this issue, please double-check if you are using the correct host, which should be ftp.tebi.io. Additionally, make sure that you have allowed the use of FTP for the specific key you are using by checking the "FTP" checkbox in the key settings page here: https://client.tebi.io/keys/. If you are still unable to connect, please get in touch with our support team, and we will be happy to assist you.
What does the amount of data copies refer to? Can I choose only one?
The principle of ensuring data protection revolves around storing multiple copies of your data. While the minimum requirement is two copies, it is generally recommended to store three or more copies to enhance data reliability. You have the flexibility to configure the desired number of copies in the Storage Classes settings.
What is Storage Class at Tebi?
The Storage Class at Tebi refers to where you want your data to be stored and how many copies to keep in each location. And it is completely customizable. Our storage is globally distributed, so we automatically distribute your data around the world, and users can access your files from the closest location, resulting in faster speeds. This is a unique and convenient approach compared to centralized storage.
How can I set up a custom domain for Tebi storage?
To establish a custom domain for your Tebi storage, you need to create a bucket with the exact same name as your domain and point your domain's DNS settings to s3.tebi.io using a CNAME record. For more detailed information on setting up virtual hosting, please refer to our guide.
Does Tebi have the same concept of public and private buckets as AWS?
If a bucket is Private in AWS then nobody can access it without a key even if a file is public. Tebi does not have the concept of public or private buckets. We have a default ACL option that can be redefined and applied to files on a per-file basis. While our buckets are always public, you can control the access of individual files within the bucket by setting the appropriate ACL on each file.
What is the region of my bucket?
Our object storage is global, and all buckets are global.The actual data location is determined by the Storage Class, which you can set at the time of upload. You can use different Storage Classes for different objects in the same bucket.
I can view and update my buckets, but can't delete them. Why?
You can delete only empty buckets. This means you need to delete all the files and objects within the bucket before you can delete the bucket itself.
Can I rename my bucket?
You can not rename the bucket but you can create a new one and move your files there.
Can I make a bucket policy to allow access from an IP without Access Keys?
Yes, you can create a policy like that. You can find example here: https://docs.tebi.io/intro/bucket_policy.html
How to download an entire folder in a bucket?
You can download it using any software that can connect to our server using S3 or FTP/FTPS protocols. (FileZilla, CyberDuck, WinSCP)
Can I do live streaming with Tebi?
We do not offer a ready-to-use Live Streaming solution, but we provide a platform that can be used to create custom solutions. You can use our storage as a distributed origin for Live Streaming, and we have several examples in our documentation that demonstrate how it can be implemented. You can check it out here: https://docs.tebi.io/streaming/index.html.
How many seconds delay to expect when streaming with Tebi?
If you will use low latency HLS and our platform, then you can achieve sub-2 seconds latency between continents.
What is the Free Tier and Pay-As-You-Go?
With our Pay-as-you-go plan, you have the flexibility to pay only for the storage and bandwidth you actually use each month. There are no fixed monthly fees involved. As a bonus, we offer a Free Tier that grants you 25GB of storage and 250GB of traffic every month, completely free of charge. You will only incur charges if you exceed these limits.
Where can I check the pricing table?
You can see our pricing information on the main page of Tebi.
Our Free Tier plan provides 25GB of storage in 2 copies and 250GB of transfer every month, with the option to upgrade to our Storage or Transfer Oriented plans if you require more capacity.
Where can I find my invoices?
To locate your invoices, simply visit the Billing Section in your client interface. By clicking the “Go to Stripe” button, you will be redirected to a page, where you can access and manage your invoices.
Do you store card (payment) data on your servers? Who is your payment processor?
We do not store any payment information on our servers. We use Stripe as our payment processor.
Which payment methods do you support?
Our partner payment processor Stripe accepts a wide range of credit and debit cards including Visa, MasterCard, American Express and Union Pay.
Are there any API costs?
API calls are free, you pay only for the storage and transfer you use.
Does the Free Tier allow 250 GB traffic forever?
The Free Tier plan provides 250GB of traffic per month. This limit refreshes at the beginning of each month, so you can use up to 250GB of traffic every month for free.
How to cancel/terminate my subscription with Tebi?
To cancel or terminate your subscription with Tebi, please contact our customer support team by sending an email to support@tebi.io. They will assist you with the cancellation process and any further steps that may be required.
I have a large amount of data. Can I obtain a personal plan?
Absolutely! We offer flexible custom plans as well as private cluster deployments tailored to your specific needs. Feel free to get in touch with us to explore these options further and learn more about how we can assist with your project.
Is it allowed to store adult content with Tebi object storage?
We allow legal adult content to be stored on our service.
How can I report abuse?
If you come across any instances of abuse, such as violations of Tebi's terms of service or suspicious activities, we urge you to promptly reach out to our dedicated support team. To assist us in investigating the issue effectively, please provide as much information as possible, including relevant details, timestamps, and any evidence you may have. We take abuse reports seriously and will take appropriate actions to maintain a safe and reliable environment for all our users.
Do you provide access to users’ data to government or law enforcement agencies?
Tebi is a public object storage service, and is subject to the laws and regulations of the countries where it operates. This means that in certain circumstances, such as when we receive a legal warrant or subpoena, we may be required to provide access to your data to government or law enforcement agencies.